Privacy Policy

Last updated: August 2, 2026

At xivoza ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or make a purchase from our store.

Our online store is powered by Shopify, which provides us with the e-commerce platform that allows us to sell our products and services to you.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

When you visit our website, make a purchase, create an account, contact us, or interact with our services, we may collect certain personal information, including:

• Name and contact information (such as email address, phone number, and shipping address)

• Billing and payment information

• Order details and purchase history

• Account information

• Device information, IP address, browser type, and usage information

• Information you provide when contacting customer support

• Reviews, feedback, and other content you submit

We collect only the information necessary to provide and improve our services, process your orders, and communicate with you.

2. How We Use Your Personal Information

We may use your personal information to:

• Process and fulfill your orders

• Provide customer support

• Send order confirmations, updates, and service-related messages

• Improve our website, products, and customer experience

• Prevent fraud and protect the security of our services

• Send marketing communications where permitted by law

• Personalize your shopping experience

• Comply with legal obligations

3. Shopify

Our store is hosted by Shopify, which collects and processes personal information to provide and improve its services.

Your information may be processed by Shopify and its service providers in accordance with Shopify’s Privacy Policy.

Shopify may process information in countries other than your own in order to provide its services.

4. Payment Information

Payments are processed through secure third-party payment providers.

We do not store your complete credit card information. Payment providers process your payment information securely according to their own privacy policies and security standards.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, remember preferences, and provide relevant advertising.

Cookies may collect information such as:

• Pages visited

• Browser information

• Device information

• Website interactions

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

6. Sharing Your Personal Information

We may share your personal information with trusted third parties who help us operate our business, including:

• Shopify

• Payment processors

• Shipping and delivery providers

• Analytics providers

• Marketing and advertising partners

• Customer service providers

We only share information necessary for these services and require our service providers to protect your information.

We do not sell your personal information.

7. Marketing Communications

With your permission, we may send you emails about products, promotions, offers, and updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or contacting us.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• The right to access your personal information

• The right to request correction of inaccurate information

• The right to request deletion of your information

• The right to withdraw consent for certain processing activities

• The right to object to certain uses of your information

To exercise your rights, please contact us using the information below.

9. Data Retention

We retain your personal information only for as long as necessary to provide our services, complete transactions, comply with legal requirements, resolve disputes, and enforce our agreements.

10. Data Security

We use reasonable security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

12. Children's Privacy

Our services are not intended for children under the age required by applicable laws.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with the revised "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email:
xivozasuppoert@gmail.com

Business name:
xivoza